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311 Center gets more than 200 calls a day

Evanston City Manager Wally Bobkiewicz says the city's 311 Center, which launched March 1, received a total of 2,287 calls during its first ten days of operation.

He says 287 of those calls were service requests. The rest were calls for information that could be answered from the service's frequently asked questions database.

The most frequently asked information requests were:

  1. How can I dispose of a dead animal? – 97 views.
  2. Do I need a permit for a fence? – 92 views.
  3. What are the local sales tax rates on (clothing, shoes, restaurant food, liquor, etc)? – 81 views.
  4. Library falcon information? – 77 views.
  5. Can I trim my neighbor’s tree if it encroaches onto my property? – 75 views.
  6. How can I obtain Security Deposit interest rates? – 72 views.
  7. Landlord tenant, Eviction? – 67 views.
  8. Who does Evanston Police Department do fingerprinting for? – 65 views.
  9. I would like to contest a parking ticket. – 62 views.
  10. I have no water throughout my house. – 52 views

The most frequent service requests dealt with:

  1. Broken Parking Meters – 19 requests.
  2. Trash: Cart Repair – 19 requests.
  3. Abandoned Vehicle – 17 requests.
  4. Trash: Missed Garbage Pick Up – 17 requests.
  5. Recycling: Missed Pick Up – 17 requests.

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