311-hours-r2

Nearly nine months after the City of Evanston stopped staffing its 311 service center on Sundays, the city website this morning still claims the service is staffed seven days a week.

Nearly nine months after the City of Evanston stopped staffing its 311 service center on Sundays, the city website this morning still claims the service is staffed seven days a week.

The city stopped Sunday staffing in January because of low call volume that day, but at two places on the 311 dashboard page of the city website the service is still described as being available from 7 a.m. to 7 p.m. seven days a week.

Somebody at the city apparently did notice the change in hours though. A promo further down the page for a new click-to-call service says that service is only staffed  7 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 6 p.m. Saturdays — the correct current hours for the entire 311 program.

The discrepancy was first reported in a post Sunday night by a reader of Alderman Ann Rainey’s 8th Ward message board.

Above: The 311 schedule as listed on the city website this morning.


Update 11:07 a.m.: As of this hour, the city website has been updated to accurately reflect 311 service hours.

Bill Smith is the editor and publisher of Evanston Now.

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