Evanston residents who cut back to a smaller, 65-gallon garbage cart to avoid an increase in fees got a surprise on their water bills this week.

A water bill with the incorrect description circled.

Evanston residents who cut back to a smaller, 65-gallon garbage cart to avoid an increase in fees got a surprise on their water bills this week.

A water bill with the incorrect description circled.

Instead of showing the smaller cart, newly issued water bills showed the residents as having an extra cart — which would lead to an extra charge.

A public works department staffer tells Evanston Now the problem was just with the description on the bill. The charge — $13.90 — for two months of service with a 65-gallon cart at $6.95 per month — was correct.

The staffer says the department is working with the private contractor that prepares the city’s water bills to make sure the description is right when the next bills go out in July.

“We’ve gotten a lot of calls about that,” she added.

If you actually have an extra cart, the new rate is $10.95 for the first 95-gallon cart and $6.95 for the extra cart — which would add up to $35.80 on your water bill every other month.

Bill Smith is the editor and publisher of Evanston Now.

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3 Comments

  1. Incorrect Sanitation Charge billing

    I live in an 8 unit townhome and have NO carts since we must have a private collection service.

    On my March-April water bill, I was charged $17.90 for "Sanitation Fee/with Extra Cart".

    This is the correct amount for April (when the charges went into effect) for a 95 gallon cart and a 65 gallon cart. However, I have NO carts, haven’t had any since I moved here in 1995!

  2. HA!

    Not to mention the incorrect amounts if you live in a condo and are part of the condo/apt. plan with the city! We were overcharged $142.35!

  3. City refuses to pick up 65-gallon cart

    For the past few weeks we’ve been using a 65-gallon garbage cart, which has been behind our house since we owned it and which we thought was city-issued.  And the city has been picking it up every week.  We have stopped using our 95-gallon cart, and we don’t even have it in the alley anymore.  Today (5/18) they did not pick up the garbage and left a sticker on the 65-gallon cart saying that this cart is only for yard waste.  There’s nothing about the cart that indicates that it’s for yard waste.

    I called the sanitation department, and they were unhelpful.  Despite the fact that the City has picked up the 65-gallon cart many times in the past, they now say they won’t pick it up anymore because it’s not city issued (how they know that is unclear especially since the woman on the phone wasn’t looking at it, although she declared that it "obviously" is not city-issued).

    So now I have to put out our 95-gallon cart, transfer the garbage to it, and somehow put all of this week’s garbage into the 95-gallon cart.

    I’ve now officially asked for a 65-gallon cart.  I just wish they would have continued to pick up our 65-gallon cart while this request is pending so I’m not left with garbage piling up.

    This week, they refused to pick up my garbage because I put out too little.  Next week, they probably won’t pick it up because I’ll put out too much (2-weeks’ worth).

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