A resident at the 7th Ward meeting last week, who’s name Ponzi didn’t catch, said he works in the call center business and that the city’s 311 center costs far more per call to operate than is typical for the industry.

A resident at the 7th Ward meeting last week, who’s name Ponzi didn’t catch, said he works in the call center business and that the city’s 311 center costs far more per call to operate than is typical for the industry.

Now Ponzi’s been looking around for more info on what the typical cost per call for call centers is — and he hasn’t come up with anything definitive. Readers — can you help answer that question?

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