Somebody at the contractor who handles billing for Evanston’s water utility made a mistake this week and sent out an undetermined number of water bills to Evanston customers with return envelopes addressed to the Village of Berkeley.

Somebody at the contractor who handles billing for Evanston’s water utility made a mistake this week and sent out an undetermined number of water bills to Evanston customers with return envelopes addressed to the Village of Berkeley.

Here’s what that wrong envelope looks like.

A staffer at the utility department told us they’ve only gotten two complaints about the mix-up so far, but she urged water customers to make sure they correct the address on the envelope before they send in payment.

The correct address, which can be found on the back of the water bill, is: City of Evanston Water Department, P.O. Box. 4007, Carol Stream, IL 60197-4007.

Or you could just pay the bill online or by phone.

Update 1:40 p.m. 9/10/10: City Manager Wally Bobkiewicz says 807 water customers were sent the wrong envelopes.

Bill Smith is the editor and publisher of Evanston Now.

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2 Comments

  1. Water Bill Envelope Error Update

    As reported on Evanston Now yesterday, due to an error by the print and mail vendor used by the City of Evanston, 807 residents were sent return remittance envelopes which are addressed to the Village of Berkeley.  Residents should discard this envelope and contact the Water Meter Division at 847-866-2943 for an Evanston envelope or, alternatively, use your own envelope and mail to:
     
    City of Evanston Water Department
    P.O. Box 4007
    Carol Stream, IL 60197-4007
     
    You may also pay by phone at 847-866-2941 or online at http://www.cityofevanston.org/utilities/water-ebilling/
     
    We regret any inconvenience this error may have caused and please do not hesitate to contact us at either phone number above.
     
    Sincerely,
     
    Kevin Lookis
    Assistant Water Superintendent
    847-866-2942
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