Inbound calls to Evanston city offices aren’t going through this morning, after a network outage last night that impacted many information technology services to city government.
Update 1:35 p.m.: City Manager Wally Bokiewicz now says the phone and other information technology issues the city has faced since Sunday night now have all been resolved and systems are back to working normally.
City Manager Wally Bobkiewicz says residents should use the city’s online 311 service to contact the city during the outage and only phone 911 for emergencies.
Deputy City Manager Erica Storlie says some services affected by the outage had been restored by this morning, but that in addition to the problem with inbound phone calls several computer systems in city offices are not functioning properly
Storlie says the city’s IT staff is working with support vendors to resolve these issues as quickly as possible.
Update: 3:05 p.m.: Bobkiewicz says the city is in the midst of upgrading its entire computer network.
“Until we are done with the upgrade in the first quarter of next year, we will have to be vigilant that new pieces of networking equipment communicate properly with equipment not yet replaced,” he said. “The issue last night was equipment not communicating properly.”