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City hiring for call center

The City of Evanston is developing a non-emergency 3-1-1 call center to begin operations next March. It’s seeking full- and part-time workers to staff the call center and will be taking applications online until Oct. 7.

Evanston residents are encouraged to apply for the jobs.

The City of Evanston is developing a non-emergency 3-1-1 call center to begin operations next March. It’s seeking full- and part-time workers to staff the call center and will be taking applications online until Oct. 7.

Evanston residents are encouraged to apply for the jobs.

These positions will provide first-line non-emergency response to citizens requesting city information or services. Using a variety of computerized systems to answer questions, employees will provide accurate information, generate reports and maintain records; explain and interpret general departmental policies to inquirers on the phone; and provide support services to field units.

Employees need excellent communication skills to determine the appropriate response to a call in addition to being tactful yet firm in enforcing appropriate departmental policies and procedures.

Employees must possess excellent customer services skills and appropriate telephone etiquette. These positions work permanent shifts, with rotating days off; employees will be required to wear a uniform; and may be subject to voluntary and mandatory overtime as required by the supervisor.

The City will offer four tutorial sessions at 10 a.m., 11 a.m., 2 p.m. and 3 p.m. for these positions on Oct. 8, just before two testing periods set up for qualified applicants on Oct. 11 and 12.

More information and an application form are available online.

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