The City of Evanston’s “311 About My Place” web application is the recipient of the Public Technology Institute’s 2016 Technology Solutions Award.
The app, which is accessible on the city’s website, provides residents with city information and services 24 hours a day.
Residents can enter their address to view refuse collection and street cleaning schedules, locate nearby community centers and public transportation, find their designated city elected official, and much more.
The tool also gives city staff access to information they need, such as maps for residential and commercial properties, sewer and water line systems, and fire hydrants.
This functionality is credited with reducing printing needs and costs, increased field staff access to information and resources, and allowing the Evanston 311 staff to spend more time assisting residents with additional levels of service.
Dubbed a “virtual city hall,” the tool supplements other service and information options, including public service desks, the 311 service center, social media channels, and more.