ComEd officials reportedly promised at a meeting with Evanston's mayor today to improve the utility's response to service outages.
Mayor Elizabeth Tisdahl said, in a news release issued after the Civic Center meeting, that not only was the response slow after last week's major storm, "but the lack of information or misinformation about expected power restoration caused hardships for families throughout our community."
The timing of the meeting, the day after another storm knocked out service to many Evanston residents for the second time in as many weeks, added to the urgency of the session.
“Better communication is a critical first step in addressing this problem along with more ComEd resources on the ground in Evanston to address outages faster,” Tisdahl said.
The city news release quoted ComEd President and Chief Operating Officer Anne Pramaggiore as apologizing for the slow response to last week’s outages and pledging to improve service in the future.
Among these changes, the city said, will be better cooperation between ComEd and the city’s Utilities Department to identify and prioritize Evanston outages. ComEd will assign a dedicated operations staff member to work from the Utility Department to exchange information and ensure that ComEd resources are deployed efficiently and effectively throughout Evanston.
Mayor Tisdahl also asked Pramaggiore to look closely at existing ComEd infrastructure in Evanston.
“Evanston seems to have power outages in good weather that are difficult to understand. ComEd needs to evaluate their entire power grid in Evanston and make needed investments to ensure better reliability,” Tisdahl added. Pramaggiore reportedly pledged to look further into the infrastructure issues.