How do you like city’s 3-1-1 service?


The City of Evanston is eager to know what you think of the 3-1-1 service for communicating with city departments.

To that end, it has scheduled two one-hour focus group meetings–at 9 a.m. Wednesday, Nov. 28, in the Linden Room at the Levy Senior Center, 300 Dodge Ave., and at 6 p.m. on Wednesday, Dec. 5, at Fire Department Headquarters, 909 Lake St.

As a special incentive to attend, refreshments will be served and the names of all participants will be entered into a drawing to win a Downtown Evanston gift card.

How do you register for either event? It’s easy. Just call 3-1-1. Or you can RSVP by email to spontarelli@cityofevanston.org.

You will not only provide valuable information about your experiences, but you will have the opportunity to tell city officials how you think they could improve the service.

Since the 3-1-1 Call Center was launched 18 months ago, it has fielded some 122,673 calls and handled more than 35,638 service requests, according to the city.

Charles Bartling

Charles Bartling

A resident of Evanston since 1975, Chuck Bartling holds a master’s degree in journalism from Northwestern University and has extensive experience as a reporter and editor for daily newspapers, radio stations and business-oriented magazines.

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