Evanston’s new 311 center got a total of 50 complaints in the first seven days of this month about missed garbage or recycling pickups.

That’s one tidbit of information in a new weekly summary of calls to the center released Friday by the city.

Of a total of 356 service requests, the top five all involved the city’s Public Works Department.

  • 41 people requested a special trash pickup.
  • 25 complained about a missed recycling pickup.
  • 25 complained about a missed garbage pickup.
  • 24 requested a large trash cart.
  • 17 reported a pot hole on a secondary road.

City workers recently switched roles with private contractors on trash hauling — with the city employees now handling recycling and a private contractor handling garbage pickups.

Overall, the center, which also serves as the main city switchboard, received a total of 2,520 calls during the period, with the largest number involving issues for the city’s Administrative Services Department, which handles finance and human resources.

(Photo by Mike Perlman.)

Bill Smith is the editor and publisher of Evanston Now.

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