Evanston officials say about 62 percent of the more than 20,000 mass notification phone calls sent out by the city today to alert residents to snow emergency parking regulations were received.

But only about 8 percent of the people called followed instructions in the message to press a number on their phone keypad to confirm that they received the message.

Here’s the overall scoreboard:

  • Of 20,525 calls/contacts made …
  • 1,586 – Delivered Confirmed: Receiver actively confirmed receipt of message
  • 7,186 – Delivered Not Confirmed: Message was delivered, but receiver did not confirm receipt
  • 3,852 – Caller Hung Up Before Message Ended
  • 7,901 – Not Connected: No answer, line busy, out of service

No figures were immediately available to indicate how that performance of the new robo-call system here compares with the experience of other communities that have deployed the service.

Related stories

Editorial: Opt-out needed from city robo-calls

Blizzard to give new alert system early test

Bill Smith is the editor and publisher of Evanston Now.

Join the Conversation


  1. Blizzard Calling

    For what it’s worth, I received two calls from the blizzard.  The first, I confirmed.  The second, I hung up abortively.

  2. Double Calls?

    Even after listening to the less-annoying-than-expected voice with the nightly announcements, and pressing the requisite "2" to confirm delivery, there is always a second call immediately following.  One call is sufficient, thanks. Can the system be looked at and adjusted for this?

    On the other hand- I found out that pressing "2" during the message short-cuts to the receipt confirmation and hangs up.


  3. Evanston mass notification failure

    Does anyone actually think these are good statistics? What scam! Try doing a google search on "everbridge failure".

  4. Everbridge & Fourmile Canyon Failure

    Or try Googling Everbridge and the Fourmile Canyon Fire in Boulder, Colorado – there the service failed for citizen notifications…

Leave a comment
The goal of our comment policy is to make the comments section a vibrant yet civil space. Treat each other with respect — even the people you disagree with. Whenever possible, provide links to credible documentary evidence to back up your factual claims.

Your email address will not be published.